At Konkurimarket, we want to ensure your satisfaction with the eBooks you purchase. If you are not entirely satisfied with your purchase, we offer a refund within 60 days of the purchase date. Please review the following guidelines and procedures for requesting a refund:
1. Eligibility for Refund
1.1. Timeframe: To be eligible for a refund, you must request it within 60 days from the date of purchase. Refund requests made after this period will not be considered.
1.2. Qualifying Criteria: Refunds will only be granted for eBooks that have significant technical issues, such as formatting errors, missing content, or incorrect file downloads. We do not provide refunds for reasons unrelated to the quality or functionality of the eBook.
2. Refund Process
2.1. Contact Customer Support: If you believe you are eligible for a refund based on the qualifying criteria mentioned above, please contact our customer support team at [contact email]. Provide your order details, including the order number, eBook title, and a brief description of the issue.
2.2. Assessment: Our customer support team will review your request and assess whether it meets the eligibility criteria for a refund. We may require additional information or clarification to process your request effectively.
2.3. Refund Decision: Once your request has been evaluated, we will notify you of the refund decision via email. If approved, the refund will be issued to the original payment method used during the purchase.
3. Refund Conditions
3.1. eBook Access: Upon approval of the refund, you will be required to delete or destroy any copies of the eBook in your possession. Continued use or distribution of the eBook after receiving a refund may result in legal consequences.
3.2. Non-Refundable Items: Any additional services, such as expedited delivery or gift wrapping, are non-refundable. Only the price of the eBook itself will be considered for a refund.
4. Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at admin@konkurimarket.shop. We are here to help you and address any concerns you may have.
Last updated: 11/11/2021